The Netcomm Helpline is available to all customers with either an AV or ICT network agreement in place between 9.00am and 5.30pm, Monday to Friday (except statutory holidays).

Should you have any technical issues simply send an email detailing the fault to support@netcommsi.com , this will be delivered direct to one of our engineers who will call you back or call our exclusive direct engineer number (depending on contract) or helpline, most technical issues can be sorted out quickly and effectively over the phone.

Netcomm can also remotely dial in to your server to fix priority issues (Remote access will need to be purchased) you may have.

If you’re technical issue cannot be resolved over the phone or by remote connection then an engineer will be assigned to fix the problem (this is dependent on your service contact).

Network Support Call Logging Procedure

• Call our helpline to log your fault
• An engineer will call back within 1 hour of your call being logged to diagnose your issue
• If your issue is not resolved over the phone the engineer will remotely connect to your server to further investigate
• Should the issue still be unresolved a physical visit by your Netcomm engineer will need to be arranged
• Issues rectified

All support calls must be logged before 16:00 to enable a next day response on all physical engineering call outs. Total fix time 24hours from first contact.

All work carried out by Trained engineers to BECTA standards